More customers, more often.

Marketing doesn’t end when a customer walks through the door: it begins.

HOW IT WORKS

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  • 1. Build a network

    CityGro provides the tools you need to collect customer data.

  • 2. Track customer data

    Keep tabs on who is visiting and how often. That's what we call smart business.

  • 3. Engage when they do

    Automatically invite new customers to connect on social media!

  • Engage when they don't

    It never hurts to send a friendly "Hello" to friends who haven't been in for a while.

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DIGITAL PUNCH CARDS

The Digital Punch Cards on the CityGro App for iPad don’t only track points, they monitor the behavior of your customers so you know who is coming in and how often. Customers love the simplicity and you’ll love the effects. See case studies. 

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FEATURES

Rewards

Bring customers back with point-based rewards, dollar-based rewards, birthday rewards, rewards for liking you on Facebook and more.

Hidden Offers

Gamify the reward experience with hidden offers such as half-way their rewards, birthday rewards, offers for special occasions and more.

Customer Notifications

Use text and email notifications to remind customers about their rewards or send them special rewards to encourage them to come visit.

POS INTEGRATIONS

Use all of the data in your POS system to power your marketing messages. CityGro can integrate into many POS systems to automate loyalty marketing campaigns based on purchasing behaviors.

Offline Mode

Continue collecting data like loyalty points and contact info when the internet is down. CityGro will safely sync it when you’re back online.

Data Collection

Easily collect information from your customers to use in your marketing such as interests, birthdates, zip codes, names, etc.

Loyalty Points

Track customer points through the digital punch card. Base points on customer visits or enter points based on dollar amount spent.

Fast Lane

When timing is an issue, you can have customers complete registration on their phones. You get their info without holding up the line!

WHY CITYGRO?

Here are four reasons why you should get your “digital loyalty” on with CityGro:
1 2 3 4
Don't reward loyalty, drive it!

Don't reward loyalty, drive it!

Where most loyalty programs are designed to reward loyalty, CityGro is designed to drive it! By combining marketing and engagement tools with loyalty, you can push both loyalists and not-so-frequent customers to come back.

3X more engagement

3X more engagement

Engagement within your loyalty program is the key to success. The CityGro App for iPad, combined with automated reminders, help to increase loyalty program engagement by at least 3X.

Fast and Efficient

Fast and Efficient

We understand the importance of keeping the line moving. By allowing customers to use sign-in for loyalty with nothing but their finger and a phone number, we ensure that they don't hold up the line. Use the CityGro Mobile WebForms to collect emails, birthdays, names and more right on the customer's phone!

Incredibly Customizable

Incredibly Customizable

Every business is unique, and so every loyalty program should be too! From the experience on the CityGro App for iPad to the messages you send, we'll work with you to customize your loyalty program to your business' needs.

  • "Since we started using CityGro, we have gotten rid of the cost of punch cards, employees don’t have to insert the phone numbers and emails from business cards we used to collect, and now that we have thousands of people in our network, we don’t have to reach people through third-party advertising. It costs us a couple cents to contact a customer, and even if it takes 10 messages to bring them back, it is extremely profitable."

    Zak Manning
    Zak Manning Owner, Farr's Fresh
  •  "CityGro helps us bring customers back by allowing us to reward and engage our customers on a programmatic basis."

    Patrick Galleher
    Patrick Galleher CEO, sweetFrog
  •  "With our business having several different locations and seasonal schedules, it was hugely important for us to be able to customize and automate our text marketing system. CityGro worked with us to integrate directly into our POS, which gives us access to how often our customers visit and allows us to send them offers accordingly."

    Jeff Sadler
    Jeff Sadler Hokulia
  •  "From webforms to text keywords, CityGro's solutions have helped us integrate digital marketing across our various locations. The CityGro App for iPad is incredibly user-friendly for both our more senior customers and small children. The platform allows us to personalize messages to different types of customers and automate them based on visit frequency."

    Trevor Cannon
    Trevor Cannon Fat Cats

WHAT DO PEOPLE LOVE MOST?

Digital Punch Card

Our flagship product is the digital punch card. This allows customers to track points with nothing but their finger and a phone number. Customers love the simplicity and freedom of not having to carry around a card and businesses love the data and participation.

Expiration Notices

Have you ever saved a coupon and then forgot to use it? Statistics say most coupons get used less than 3% of the time, so it happens to everyone. Get 3-4x the redemptions by triggering a “This offer is expiring!” message to customers right before their offer expires.

Frequency Campaigns

Frequency campaigns are automated marketing messages designed to bring customers back who haven’t been in for a while. On average, regular offers to not-so-loyal customers can increase their frequency by 2-3X!

Automated Birthday Offers

A birthday club provides the perfect incentive to collect useful information such as emails, birthdates, zip codes and even favorite products. Send an instant “click here to join the birthday club” text message to new customers and you’ll have marketing data in no time!

Bounceback Campaigns

Bounceback offers are a popular way to build brand loyalty and help create frequent shopping habits with your customers. CityGro allows you to send an instant “Thank you” to customers as they walk out the door with an offer to come back within X amount of days.

Service Reminders

Quick-serve restaurants are a perfect candidate for text marketing. With the customer’s coming in regularly, restaurants use loyalty marketing to keep the customer coming back, let them know about promotions, or remind them to take actions such as “like” us on Facebook, complete registrations, etc.

Data Collection

Data collection is the secret sauce behind loyalty. Customers enter a phone number to track points, which also tells what days they come in, how often and can give insight into favorite products. Collect data on the CityGro App for iPad or use CityGro WebForms to collect data after a customer leaves.

POS Integrations

Retailers and restaurants use the data from their POS system to power marketing messages. CityGro can integrate into many POS systems to automate loyalty marketing campaigns based on purchasing behaviors.

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