FAQs

How does CityGro work?

CityGro is a simple to use, but highly advanced marketing software for businesses of all types. The philosophy is to collect customer data using powerful tools. This data then allows businesses to analyze and automate communication with their customers.

What is a CityGro Kiosk?

The term kiosk can be a fairly broad term. As it pertains to CityGro, the kiosk includes a tablet and enclosure and is used to allow customers to quickly interact with your business. The most common uses are Loyalty Programs, Digital Signatures, & Lead Capture.

How long does it take for a customer to check-in?

This depends on the amount of data you want to capture. When time is sensitive (restaurants, quick serve, etc.) we suggest only asking for necessary information. When only a phone number is asked for a customer can check-in in 6-8 seconds. If you really want to get tricky, we can send a link in a text so people can fill out more information from their mobile phone!

What info should I capture?

Contact info is the first priority. After that, you have full control to capture additional info as needed. Popular data would be birthdays, names, interests, demographics, etc.

Can I add data I get from my website?

You bet! Our Web Form that allows you to capture customer data from your website, and have it automatically feed into your CityGro database.

What is the average Return On Investment?

When calculating an ROI it's important to consider what a customer is worth to your business, and then ask yourself how much revenue would increase if each customer came in one more time per year? One more time per month? One more time per week? CityGro offers the ability to constantly communicate with past customers so they don’t forget about you. Our average business adds 2,000 people to their database each year. This amounts to a $20,000 increase in revenue for every additional $10 dollars spent!

How long does it take to get set up?

Typically a business that opts for the Professional Setup (Configuration + Custom Design) can get set up in 3-4 business days. Customers who do a Self Setup can typically get started within a few hours.

Who has access to my data?

You and you alone. CityGro will never share, sell, or send messages to your contacts.

What type of support do you offer?

Helping CityGro customers succeed is the only reason we are in business. Our Account Pro Team offers dedicated support to ensure your questions are answered.

Additional questions?

We are always looking to help! Feel free to email us at support@citygro.com or call our customer support number at 888-605-4429.