Collect.

Manage.

Communicate.

REPEAT.

The CityGro Retention Marketing Cycle will bring customers back!

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COLLECT

Data Collection is the basis to your retention strategy. The CityGro tools help you collect customer data, even in high foot traffic environments.

MANAGE

CityGro’s CRM (Customer RETENTION Manager) helps you monitor your campaigns with illustrated analytics and detailed dashboards.

COMMUNICATE

CityGro helps you drive customers back by sending the right message, at the right time, based on each customer’s behavior.

DATA COLLECTION TOOLS

CRM (that’s us). MVP (that’s you). ROI (that’s what you’ll get). Once you’ve collected all the data your business could possibly want, manage it from an integrated portal that will illustrate insights in an actionable way. Utilize those metrics to see how campaigns are actually performing and optimize to get the most bang for your buck.
SMS Keywords
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SMS KEYWORDS

Collect phone numbers on-the-go with SMS KEYWORDS

Make it easier than ever for your customers to opt-in to receiving text messages. By simply texting the customizable keyword to our shortcode, they’ll gain access to your messages that will bring them back again and again.

Create your keyword to align with your brand and promote it across your various marketing channels. Need help getting started? We offer a design kit that includes professionally designed posters, table tents and more!

Digital Punch Cards
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DIGITAL PUNCH CARDS

Take your loyalty program paperless with Digital Punch Cards!

The Digital Punch Cards on the CityGro App for iPad don’t only track points, they monitor the behavior of your customers so you know who is coming in and how often. Customers love the simplicity and you’ll love the effects.

You can customize your loyalty program to award points based on customer visits or dollar amount spent. Bring customers back with point-based rewards, dollar-based rewards, birthday rewards, rewards for liking you on Facebook and more.

Digital Waivers
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DIGITAL WAIVERS

Turn your waivers into a marketing powerhouse with Digital Waivers

The CityGro Digital Waiver doesn’t only store signatures, it allows you to use the data you are getting from customers to bring them back more often. Don’t let priceless information sit on the shelf, use it to make your business more profitable. See case studies. 

App for iPad
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APP FOR IPAD

Collect customer data with the CityGro App for iPad

Get the information you want directly from your customers. Customizable data fields enable you to determine what data you collect and how you can view it in your account.

Webforms
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WEBFORMS

Capture data online with Webforms

Make data collection easy for your customers by embedding Webforms on your site. Match the format and fields to your CityGro App for iPad forms to capture the same info across various platforms! That way, customers can fill out forms on the go!

RETENTION MANAGEMENT TOOLS

Time is money, but talk is cheap. Use texts, emails and marketing automations to get your business’ messages right in front of your consumer. The best part is, you’ll be able to collect and manage more data to jump right back into the CityGro Retention Marketing Cycle!
CRM

CRM (Customer Relationship Management)

Manage customer data in the CityGro Management Portal

CityGro helps businesses thrive by ensuring every marketing message has a purpose. Our software will help you capture customer data, track customer habits, and send personalized marketing messages based on each customer’s data.

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SmartLinks

SMARTLINKS

Get engagement data with CityGro Smartlinks

CityGro tracks clicks so you know where customers are clicking. Smart? We think so. That’s why we call them SmartLinks.

Want to see a Smartlink in action? Check this out: https://c-g.co/6yEcJl

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Customer Reports

CUSTOMER REPORTS

Gather customer insights and optimize campaigns. 

CityGro’s easy-to-navigate Management Portal provides in-depth analytics, from loyalty program engagement to contact opt-in rate.

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CUSTOMER COMMUNICATION TOOLS

We live in a world driven by data. Cell phones quite literally count our every step and accompany us to every event – from board meetings to birthday parties. Get to know your customers a little better by collecting information for your business to leverage in strategic retention marketing campaigns.
Text Marketing
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TEXT MARKETING

Industry-leading text marketing features — for FREE

250 texts per month, for free. Combine that with a free SMS Keyword, and you’ve got a text marketing program. We also have features like SmartText, which allows you to personalize your text messages with info like customer name or number of loyalty points.

Email Marketing
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EMAIL MARKETING

All the benefits of CityGro, straight to your customer’s inboxes

Email marketing is long from dead — in fact, with automated messages that are linked into a loyalty program, it’s never looked better. Automate emails and offers for your customers based on visits. You can also schedule regular updates to tie into your digital waiver program to ensure customers keep their consent up-to-date.

Marketing Automation
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MARKETING AUTOMATION

Advanced automation tools, based on customer activity.

Marketing automations allow for a true ‘set-it-and-forget-it’ experience. Determine actions that will trigger messages or data fields directly from your CityGro account. Our system will take it from there, allowing you to cross marketing off your checklist and focus on growing your business.

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