Text Marketing

Starts with Opt-ins.

Build your text marketing list 10X faster with CityGro.

HOW TEXT MARKETING WORKS

  • 1. Grow Your List

    CityGro provides multiple tools to help you get customers to opt-in to receive marketing messages.

  • 2. Group Contacts

    Send your message to everyone, or you can group customers into segments based on behavior.

  • 3. Send

    Send, schedule or trigger text marketing based on specific actions

WHY CITYGRO?

Here are four reasons why you should use CityGro’s text marketing service:
1 2 3 4
10X more phone numbers.

10X more phone numbers.

It's not brain science, a text marketing campaign is only as good as the network of subscribers you've collected. CityGro doesn’t only provide top-level text marketing solutions, we provide the industry's best tools to capture customer phone numbers — like the CityGro App for iPad. That’s why CityGro clients grow their list 10X faster.

Industry-Leading Features

Industry-Leading Features

Forgive us for geeking out over text marketing, but our industry-leading features are the best in the business. From mobile offers to sending group texts from your phone, CityGro has you covered.

Marketing Automation

Marketing Automation

Some things are simply better when you don't have to think about them. With CityGro, you can automate text messages for things like birthdays, anniversaries, when customers haven't been in for a while, for appointments and more!

Account Pro Assistance

Account Pro Assistance

With CityGro, you are not on your own. Our Account Pro team is here to make sure your text marketing is successful. When you have a question, we will be there for you.

FEATURES

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Data Collection

In addition to collecting phone numbers, CityGro offers tools to collect birthdates, names, zip codes and more!

Customer Reviews

Good reviews are priceless. Increase the good reviews and solve the not-so-good ones with regular “How are we doing?” texts.

Compliance

CityGro tracks customer opt-ins and opt-outs so you can focus less on text marketing compliance and more on your business.

Two-way Texting

Forward responses to an admin or use the conversation-style messenger to respond to customers in a user-friendly way.

Link Tracking

CityGro tracks clicks so you know where customers are clicking. Smart? We think so. That’s why we call them SmartLinks.

Mobile Offers

Track offer redemptions on the messages you send by allowing customers to redeem offers on their phone or on the CityGro App for iPad.

SMS Keywords

Market your keywords to promote your business and allow customers to join your list simply by texting the keyword.

SmartText

SmartText allows you to personalize your text messages with info like customer name or number of loyalty points.

Group Blasts

CityGro makes it easy to send text messages to segmented groups or to everyone at the same time.

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10X MORE PHONE NUMBERS

The sign-up feature on the CityGro App for iPad is the fastest way to grow your network. On average, businesses who use the sign-up feature have 10X larger networks than businesses who don’t!

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  • "Since we started using CityGro, we have gotten rid of the cost of punch cards, employees don’t have to insert the phone numbers and emails from business cards we used to collect, and now that we have thousands of people in our network, we don’t have to reach people through third-party advertising. It costs us a couple cents to contact a customer, and even if it takes 10 messages to bring them back, it is extremely profitable."

    Zak Manning
    Zak Manning Owner, Farr's Fresh
  •  "CityGro helps us bring customers back by allowing us to reward and engage our customers on a programmatic basis."

    Patrick Galleher
    Patrick Galleher CEO, sweetFrog
  •  "With our business having several different locations and seasonal schedules, it was hugely important for us to be able to customize and automate our text marketing system. CityGro worked with us to integrate directly into our POS, which gives us access to how often our customers visit and allows us to send them offers accordingly."

    Jeff Sadler
    Jeff Sadler Hokulia
  •  "From webforms to text keywords, CityGro's solutions have helped us integrate digital marketing across our various locations. The CityGro App for iPad is incredibly user-friendly for both our more senior customers and small children. The platform allows us to personalize messages to different types of customers and automate them based on visit frequency."

    Trevor Cannon
    Trevor Cannon Fat Cats

How Is Text Marketing Used?

Birthday and Anniversary Texts

It’s no secret that consumer spending increases around birthdays, holidays and anniversaries. Brands like quick-serve restaurants use text marketing to trigger automated reminders with an invitation to celebrate!

Appointment Reminders

As busy as people are, reminders are an absolute necessity. By using text messaging within your business, you can remind customers of their appointments, even when they are on the go!

Bounceback Offers

Bounceback offers are popular with restaurants, retail, salons and other industries where customers visit regularly. With CityGro, you can automate instant “thank you” messages to customers as they walk out the door with an offer to come back within X amount of days.

Last-Minute Messages

More often than not, text messages are read within minutes of receiving them. Universities and event planners rely on text marketing for time-sensitive reminders.

Social Review Requests

Increase positive reviews and resolve issues by sending “How did we do?” texts to your customers. “Good” responders are sent to your review page while “Could Be Better” responders send their frustrations to you, instead of social media. 

Sales and Promotions

Sales and promotions are the leading use of text marketing among businesses. Retailers, quick-serve restaurants and others can bring help customers know about ongoing promotions.

Data Collection

CityGro uses text marketing to capture customer information without holding up the line. Simply send a link to your CityGro WebForm and encourage customers to complete their registration. This works well with birthday club signups and bounceback promotions.

Account Updates

Since people are typically connected at the hip to their phone (literally), text messaging has become a trusted way to get a message to an account owner. Use text marketing to update customers about their points, available rewards or promotions that will soon expire.

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