Bring customers back with the best customer sign-in platform.


Join 1,000+ brands who use CityGro to simplify sign-in and bring customers back.


Try it now!

14-day trial. Cancel anytime.

“The automated reminder messages alone bring in enough customers each month to make CityGro pay for itself.”

Denny Wanlass, Owner


Which plan is right for your range?

How CityGro helps you bring customers back


Simplify Sign-In

CityGro takes your sign-in process digital, allowing customers to sign in on-site, on their phones or online prior to coming in. Customers love the simplicity and you’ll love how well it works.


Monitor Customers

A digital waiver and sign-in process from CityGro allows you to track customer activity, plan staffing and reward your most frequent customers. If it’s not being measured, it can’t be improved.


Automate Follow-up

CityGro ensures you’ll never miss an opportunity to say thanks, ask for a review or connect with customers you haven’t seen in awhile. Reach out via email or — even better — via text messaging.

Make your waiver work harder.

So you don’t have to.

Bring customers back more often with a free 14-day trial.

Retention Marketing Check-in Icon
  • Waivers Lite
    $50 /mo
    • Less than 300 Waivers/mo
    • 1 Unique Waiver
    • Full Features + Support
    • Cancel Anytime!
  • Waivers Unlimited
    $125 /mo
    • Unlimited Waivers
    • Full Features
    • Live Support
    • Cancel Anytime!

Frequently Asked Questions

Is digitizing a waiver difficult?

Whether you’re turning an existing, paper waiver into a digital waiver, or creating a new waiver from scratch, you can have something up in minutes. It won’t take long for you to forget the days of filing cabinets full of paper.

Can I use waivers to build a marketing list?

Absolutely. In fact, while there are several other digital waiver providers on the market, CityGro provides the only waiver solution that’s also a marketing automation platform. As customers sign the digital waiver, they’re asked to opt into your marketing list. You’ll be surprised how many of them do. These are customers that genuinely want to hear from you, so don’t hesitate to reach out to them with exciting news, exclusive offers and regular updates.

Are CityGro waivers compliant?

Yes. CityGro goes above and beyond the standard ESIGN Act compliance protocol to ensure that your waivers are compliant and secure. 

How can customers sign CityGro waivers?

CityGro’s primary goal is to make it fast and easy for businesses to interact with their customers in a meaningful way. Waivers can be signed on a kiosk, on a website or delivered to a mobile phone via text message or email. Whatever’s easiest for you and your customers.

What access to analytics do I have with CityGro waivers?

In your CityGro dashboard, you can track how often customers are coming in, how long it takes customers to complete the waiver, and how long it’s been since they’ve been back. Use this information to inform your marketing efforts.

How do I use CityGro Waivers to bring more customers in?

Automatically send incentives via text and email to customers who haven’t been in for a while. Target different customers with different incentives based on how lost they are.

Will I be billed during the trial?

Nope! You’ll have access to every feature in your CityGro plan for 14 days — all without paying a dime. We’ll charge you only after the trial is complete, if you choose not to cancel (and we think you’ll be happy to stick around).

Can I cancel my trial at any time?

Absolutely! Cancel anytime within 14 days and you won’t be charged.

What can I expect after my Waivers trial is complete?

At the end of the 14-day free trial, all of the features and configurations of your account will continue to function exactly the same, and you’ll fall into a monthly recurring plan. In this case, you’ll end up in the Waivers Unlimited Plan. Your account will be charged for the monthly rate, and you’ll be off to the races!

If you decide you do not want to continue during your trial, or that you’d prefer a different Waivers plan, reach out to CityGro Support at 866.605.4429 before the end of your trial.

Start Using CityGro Today

Join 1,000+ brands who use CityGro to simplify sign-in and bring customers back.

Plans starting at just $50/month. All plans include a 14-day free trial.

Easily manage your waivers


Upload PDF or Start from Scratch

CityGro’s digital waiver editor allows you to upload an existing pdf or start completely from scratch.


Add Unlimited Fields

Whether you need a single signature waiver or a multi-page application, we’ve got you covered.


Access Waivers from Secure Management Portal

Each signed waiver is stored with the customer profile where you can quickly access it at any time. 


Modify Waiver Anytime

Quickly access your waiver when changes are needed.

Multiple ways to sign


Sign On Your Website

Add a link to your digital waiver or embed it directly on your site so customers can sign prior to coming in. 


Sign via Mobile Phone

The CityGro Digital Waiver is mobile optimized so that customers can sign from anywhere. Signing from a mobile phone is vital when the lines are long!


Sign via Kiosk App

Allow customers to sign their waiver in person using the CityGro Digital Waiver Kiosk App, available for iPad. Quickly verify signed waivers from any computer. 


Email or Text Waiver Link

Send your digital waiver through text and email to get quick signatures or have customers resign.


Put your data to use


Instant Texts and Emails

Send messages directly after customers sign waivers or queue messages up to bring customers back. CityGro Waivers works seamlessly with CityGro Messaging.  


Re-capture Lost Customers

Automatically send incentives via text and email to customers who haven’t been in for a while. Target different customers with different incentives based on how lost they are. 


Track Lost Customers

CityGro tracks customer frequency to identify your frequent customers as well as customers who have stopped coming in. 


3rd Party Integrations

Feed the data from your digital waivers to and from other systems using the CityGro API.

Secure & Compliant


E-sign Act Compliance

As long as your business is compliant, the e-sign act allows you to collect signatures digitally just as if they were signed on paper. CityGro is 100% compliant with all requirements of the e-sign act. 


Encrypted Access Points

CityGro encrypts each waiver in a secured database which is why CityGro has gained the trust of 1000’s of businesses including high-security organizations such as banks, universities and more. 


Text + Email Compliance

A compliant waiver does not ensure compliance with marketing laws such as the TCPA. CityGro helps keep you compliant with both saving you thousands of dollars and loads of risk. 


Waiver Authentication

Verify the authentication of any CityGro waiver using CityGro’s waiver authentication feature. 


The CityGro Kiosk 


A Breakthrough in Digital Waivers

The CityGro Kiosk App for iPad makes signing digital waivers a completely refreshing customer experience. With complete control over images, pages, data fields and more, you can ensure that your customers have the best experience possible. 

Launch the iPad kiosk in your business and allow customers to quickly and easily sign, re-sign, register, take pictures, give feedback and more. The CityGro Kiosk app is included with any waiver packages with no limit to devices in a single location!


Peace of mind


Opt-in + opt-out management

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FCC and CTIA compliant

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Auto-Email Completed Waivers

Automatically email signed waivers to customers and specified admins. Visitors will appreciate the convenience and transparency.


Offline Mode

Keep your waivers alive when the network is down. Use offline mode on the digital waiver kiosk and your waivers will sync back up when the internet is available.  


One-Click Signature

Reuse signatures throughout your entire digital waiver. This saves a ton of time when the line is long and customers are impatient.


Re-Sign / Re-Verify

Set your preference on whether you need customers to re-sign every time they come in or simply re-verify. You can even ask for new information on any given visit.  


Desktop Application

Get instant alerts on your desktop computer when a customers signs a waiver on the kiosk. Great for verifying waivers at the counter.


Simple Customer Lookup

With each customer being tied to a phone number, finding customers with CityGro Digital Waivers is a breeze!

  • "Since we started using CityGro, we have gotten rid of the cost of punch cards, employees don’t have to insert the phone numbers and emails from business cards we used to collect, and now that we have thousands of people in our network, we don’t have to reach people through third-party advertising. It costs us a couple cents to contact a customer, and even if it takes 10 messages to bring them back, it is extremely profitable."

    Zak Manning
    Zak Manning Owner, Farr's Fresh
  •   "CityGro helps us bring customers back by allowing us to reward and engage our customers on a programmatic basis."

    Patrick Galleher
    Patrick Galleher CEO, sweetFrog
  •   "With our business having several different locations and seasonal schedules, it was hugely important for us to be able to customize and automate our text marketing system. CityGro worked with us to integrate directly into our POS, which gives us access to how often our customers visit and allows us to send them offers accordingly."

    Jeff Sadler
    Jeff Sadler Hokulia
  •   "From webforms to text keywords, CityGro's solutions have helped us integrate digital marketing across our various locations. The CityGro App for iPad is incredibly user-friendly for both our more senior customers and small children. The platform allows us to personalize messages to different types of customers and automate them based on visit frequency."

    Trevor Cannon
    Trevor Cannon Fat Cats

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