Sub Zero

Resource Center

Welcome

Welcome to the Sub Zero Resource Center.  We’re excited to be working with you.  Here’s an oversimplified list of what CityGro can do for your stores.

  1. Digitally Collect and Store Agreements
  2. Text and Email Marketing
  3. Loyalty Program

Introducing- Text Message Marketing

Great news everyone!  Sub Zero locations are now able to send out text messages to their opted in clients.  Here is a video on how to send a “One Time Blast” to your clients.

Click the image below to view the tutorial or visit https://youtu.be/_3kyvwlK0PE

Text Message Marketing CityGro Tutorial

  • Please note that each text message that gets sent from your account is calculated and billed on the 1st of each month.

FREQUENTLY ASKED QUESTIONS

What is a CityGro Kiosk?

The term kiosk can be a fairly broad term. As it pertains to CityGro, the kiosk includes a tablet and enclosure and is used to allow customers to quickly interact with your business. The most common uses are Loyalty Programs, Digital Signatures, & Lead Capture.

What forms can be digitally signed?

Here is a list of the forms that can be digitally stored using CityGro.

  • Service & UV Release Information
  • Service & Release Information (Non UV)
  • Member Agreement
  • Freeze Membership Form
  • Request to Cancel Membership Form
  • Personal Spa Profile
How does the Sub Zero loyalty program work?

Each time a client finishes a checkin on the kiosk they receive 1 loyalty point.  When a client has earned enough loyalty points they can “redeem” an offer.

Here are the two loyalty offers:

  1. 5% OFF Product – 5 points
  2. 10% OFF Product – 10 points

 

How do I lock my iPad app?

Apple has a great feature called “Guided Access”.  When enabled, guided access allows you to lock your iPad to a specific app.

You can turn on guided access by doing the following:

Settings App –> General –> Accessibility –> Guided Access

Learn more here https://support.apple.com/en-us/HT202612

Which kiosk flow should I select?

When logging into the kiosk you will be prompted to choose a kiosk flow.  It is important to choose the correct kiosk flow in order for it to display the correct forms.

Here are the two options:

  1. UV and Service Agreement Kiosk Flow
  2. Service Agreement (Non UV) Kiosk Flow

If you have any questions about which one your store should use.  Please contact support at 888-605-4429.

What happens when someone checks in on the kiosk?

First off, both Members and Guests should checkin on the kiosk.  Here is an overview of what happens when a client checks in.

1st Check-in

  1. Client Agrees to Liability Agreement
  2. Client updates data for the Personal Spa Profile (Digital Copy is Stored)
  3. Collects data and signs the Service & UV Waiver (Digital Copy is Stored)
  4. Text Message and Email Marketing Opt-In
  5. Receives 1 Loyalty Point

Ongoing Check-ins

  1. Agrees to Liability Agreement
  2. Receives 1 Loyalty Point
Where can I find the signed forms?

Signed PDF’s for each contact can be found in their user profile.  Here is how you get there:

CityGro Portal–> Contacts –> User Profile Icon –> Documents Tab

Where do I find the kiosk app?

The free “Kiosk for iPad” app can be found in the iPad App Store.  Search for “Kiosk for iPad” or “CityGro” and you will find it.

Once downloaded simply enter your admin email and password to access your account.

Webinar training

Video

Support

Phone- 888.605.4429
(M-F 7:30 AM – 5:30 PM MST)

Email- accountpro@citygro.com

Emergency Support- 888.605.4429 Ext 3

Billing- 888.605.4429 Ext 4

CityGro Help Center
Schedule an Appointment with an Account Pro
Sign Up For CityGro

Getting Started

Email- support@citygro.com

Phone- 888.605.4429 Ext 1

Pricing

Service Fee-Provided by corporate

SMS (Text)- $.025/message

Email- $.005/message

Billing Day- 1st of each month

  • "Since we started using CityGro, we have gotten rid of the cost of punch cards, employees don’t have to insert the phone numbers and emails from business cards we used to collect, and now that we have thousands of people in our network, we don’t have to reach people through third-party advertising. It costs us a couple cents to contact a customer, and even if it takes 10 messages to bring them back, it is extremely profitable."

    Zak Manning
    Zak Manning Owner, Farr's Fresh

  •   "CityGro helps us bring customers back by allowing us to reward and engage our customers on a programmatic basis."

    Patrick Galleher
    Patrick Galleher CEO, sweetFrog

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