FREQUENTLY ASKED QUESTIONS
Apple has a great feature called “Guided Access”. When enabled, guided access allows you to lock your iPad to a specific app.
You can turn on guided access by doing the following:
Settings App –> General –> Accessibility –> Guided Access
Learn more here https://support.apple.com/en-us/HT202612
CityGro is a simple to use, but highly advanced marketing software for businesses of all types. The philosophy is to collect customer data using powerful tools. This data then allows businesses to analyze and automate communication with their customers..
This depends on the amount of data you want to capture. When time is sensitive (restaurants, quick serve, etc.) we suggest only asking for necessary information. When only a phone number is asked for a customer can check-in in 6-8 seconds. If you’d like to collect more information without clogging up your in-store line, send a link in a text so people can fill out more information from their mobile phone!
Text messages allow 160 total characters. If your message has more than 160 characters it will send as two messages. CityGro displays a character counter on each text message so you know how many characters you are at.
Contact info is the first priority. After that, you have full control to capture additional info as needed. Popular data would be birthdays, names, interests, demographics, etc.
The term kiosk can be a fairly broad term. As it pertains to CityGro, the kiosk includes a tablet and enclosure and is used to allow customers to quickly interact with your business. The most common uses are Loyalty Programs, Digital Signatures, & Lead Capture.
The free “Kiosk for iPad” app can be found in the iPad App Store. Search for “Kiosk for iPad” or “CityGro” and you will find it.
Once downloaded simply enter your admin email and password to access your account.
- Store Manager Training Guide
- Team Member Talking Points
- Guest / Customer FAQ’S
- Solve Any Customer Issue
- Set Up 4 Digit Security Pins
- Customer Tab Overview
- Merge Duplicate Customers
- Send A Text Blast
- Send An Email
- Send An Email Advanced
- Create An Offer
- Intro To Rules & Filters
- Quick Kiosk Tour
- Fix Kiosk Offline Mode
- Delete App Data and Clear Kiosk Cache
- Kiosk Not Taking A Charge
- Fix Multiple WiFi Connections
Setting & New Setup
"Since we started using CityGro, we have gotten rid of the cost of punch cards, employees don’t have to insert the phone numbers and emails from business cards we used to collect, and now that we have thousands of people in our network, we don’t have to reach people through third-party advertising. It costs us a couple cents to contact a customer, and even if it takes 10 messages to bring them back, it is extremely profitable."
"CityGro helps us bring customers back by allowing us to reward and engage our customers on a programmatic basis."