Great Businesses Bring Customers Back
60% of customers don’t return after their first visit. CityGro offers the customer retention tools you need to bring them back.
80% Of Your Business’s Future Revenue Should Be Coming From The Top 20% Of Your Returning Customer Base.
Customer Retention Marketing That Works!
CityGro offers Simple, Intuitive, and Objective customer acquisition & segmentation tools to increase both Customer Retention & Customer Lifetime Value (CLV).
"Since we started using CityGro, we have gotten rid of the cost of punch cards, employees don’t have to insert the phone numbers and emails from business cards we used to collect, and now that we have thousands of people in our network, we don’t have to reach people through third-party advertising. It costs us a couple cents to contact a customer, and even if it takes 10 messages to bring them back, it is extremely profitable."
"CityGro helps us bring customers back by allowing us to reward and engage our customers on a programmatic basis."
"With our business having several different locations and seasonal schedules, it was hugely important for us to be able to customize and automate our text marketing system. CityGro worked with us to integrate directly into our POS, which gives us access to how often our customers visit and allows us to send them offers accordingly."
"From webforms to text keywords, CityGro's solutions have helped us integrate digital marketing across our various locations. The CityGro App for iPad is incredibly user-friendly for both our more senior customers and small children. The platform allows us to personalize messages to different types of customers and automate them based on visit frequency."
"I own and operate a swimming pool and spa supply store in Palmdale Ca. I have had the Citygro system for a couple of years now. The system collects cell phone numbers on my clients and permits me to text them special deals and announce sales. We are careful not to over text our customers. When we do we get really good results because it is sending the information to our already loyal customers. Direct mail is so hit and miss. This is much more direct and it always connects. What a wonderful way to promote our store and our customers love it as well. Can't say enough good stuff about the system and the support we get as well. Worth every penny!!!"
"The company was so easy to work with. My company sees a huge influx of customers every time text messages are released! Thank you CityGro!"
"CityGro has been the best advertising dollar I have spent all year long! Thanks guys"
"CityGro has been great for our business to work with. Their services have given us new ways to reach out and keep in touch with our customers. They have been extremely helpful in getting things set up and teaching us how to use their system. Plus, the iPad kiosk has been a great tool for us to use when going to different trade shows to get contact information for new potential customers and follow up with automatic e-mail or text campaigns. We'll be sticking with CityGro for a long time!"
"Citygro is a great company! We have used them for over a year and I have found them to be very professional. Anytime I have a question or concern, they email or call me back within 24 hours. With any business, all you can hope for is to have a vendor that respects your time and money which I feel Citygro does! If you are looking to build a database of customers and are looking for an affordable option, then Citygro is company for you!"
"Citygro has made it easier to gather contact information and send relevant messages to students on campus. We have worked with them for two years and found the customer service to be professional, responsive, and helpful. I really like using ipads at events and in our office to sign people up."
60% of customers don’t return after their first visit.
CityGro offers the customer retention tools you need to keep bringing customers back for life!
Customers who receive regular communication from a business come in two to three times more often than those who don’t.
Customer Lifetime Value – An increase in customer purchase frequency through analyzing your customer base with CityGro’s customized segmentation and behavior modeling will have a direct impact on your overall CLV, and ultimately your profitability.
Average Order Value:
Repeat customers should make up about 80% of your total sales while typically only making up about 10% of your total customer base. Shifting the focus to increasing each customer’s AOV allows you to spend less acquiring new customers and narrow down your focus on getting the highest return on the customers you have already acquired.
Get behavior-driven customer insights in real-time.
Understand your customers on a whole new level with data-driven customer segmentation allows you to get real ROI on your marketing efforts.
Improve customer engagement & target your audience the Smart Way!
Right Message | Right Customer | Right Time
THE POWER OF BRINGING CUSTOMERS BACK JUST ONE MORE TIME
Smart business owners recognize that success comes to those who are able to provide a remarkable experience to their customers and keep them coming back time after time. The majority of customers never return, CityGro provides solutions and tools to help you ensure the customers you work so hard to get, keep coming back.
What would it mean to you if every customer came back one more time? What if you could bring them back one more time per year? One more time per month? Per week?
This is what CityGro Retention Marketing is all about! The ability to bring customers back time and time again not only increases your ROI, but ensures your efforts don’t go to waste. CityGro allows you to focus your efforts on the right customers increasing your overall Customer Lifetime Value.
From in-depth data and analytics Dashboard to Customer Behavior Segmentation, CityGro provides businesses with the tools needed to make smart decisions that not only drive loyalty and engagement through SMS/Email Marketing Campaigns, but additional tools that help businesses collect leads, convert them into customers who come back time and time again.
Plan, Execute, and Measure your audience -> Optimize your marketing efforts and dollars
Automate your Marketing System with personalized messaging through a proven-to-work Smart System that will increase Customer Loyalty and Customer Lifetime Value for the long-term, having the greatest effect on your bottom line.
CityGro is the most intuitive smart platform for retaining customers and getting them to spend more. Thrive digitally as we guide your business with solutions for customer reviews, loyalty programs, referrals, visual marketing, and SMS/Email marketing.
As you may know, it costs five times more to bring in a new customer than it does to bring back an old one. Repeat business is the fastest way to grow your business without spending the big bucks. So how can you start making money off your existing customers? CityGro offers a wide range of Retention Marketing Tools that will help you increase your ROI, and bring your customers back for life.
Email, SMS, Social, Reviews, and More…
Retention Marketing Automations
CityGro’s Retention Services are automated so you don’t miss a single sale, and you keep your customers coming back!
Plug & Play with your Shopify or Shopify Plus store.
Analytics & Data Insights
Monitor leads, customer loyalty, conversions, and much more with CityGro Dashboards.
Loyalty & Rewards
Keep Your Customers Coming Back For More!
Loyalty & Reward Programs are a proven way to both increase recurring sales & bring in more new customers.
Get 2-3x more engagement with CityGro’s behavior-driven SmartOffers. Incentivize your customers with deals they want.
Automations & Campaigns
Simple and Intuitive. Carry out your marketing strategies with the least amount of effort. Set it and let it run.
Incentivize your best customers who are most likely to become Brand Promoters.
What We Do
All-in-One Smart System to help you track, analyze and make the best decisions to get the highest Return On Investment.
ALL Customers are different, why are you treating them ALL the same?
CityGro was born from the philosophy that businesses who connect with their customers are simply better businesses. As the leader in the Retention & Loyalty Marketing Industry, CityGro has helped thousands of businesses increase revenue through data-driven communication. The flagship loyalty marketing app for iPad has allowed millions of customers to connect with their favorite businesses and CityGro’s automated loyalty marketing software has sent millions of targeted messages to drive customers to action. CityGro’s loyalty marketing concept has proven successful in the top industries such as restaurants, salons, retail environments, financial institutions, trade shows, and universities.
CityGro is one of the only marketing companies to support both SMS and Email Marketing for a multi-channel marketing approach that ensures your message is not only received but gets your customers back through your doors.
Loyalty + Rewards
Combine CityGro’s SMS/Email Messaging with CityGro’s Loyalty Campaigns and bring customers back more often! The combination of these two tools creates the world’s most powerful loyalty system.
View and manage customer insights using your CityGro Management Portal. Here’s where you will find customer stats, access customer information, and connect with customers as needed.
CityGro Forms go hand-in-hand with SMS/Email Marketing and are used to create text and email signup forms, registration forms, feedback forms, birthday clubs, and more.
The CityGro API allows you to connect CityGro with other systems in an effort to streamline processes and simplify the user experience.
Waivers + Check-in
CityGro Messaging is often combined with CityGro Waivers to add a marketing component to any business who uses waivers and forms. Waivers are a great way to collect more phone numbers!
Opt-in + Opt-out Management
CityGro handles all of your opt-ins and opt-outs automatically and stores all consent information in a secure database where verified admins can access them as needed.
FCC and CTIA compliant
Text marketing is regulated by the FCC with a high impact from the CTIA and other organizations. CityGro uses up-to-date standards in text marketing and is fully compliant with all regulations required by these organizations.
Text-Enable Your Business Line
Text-Enable your existing business line and make it both easy for customers to contact you and easy for you to respond to customers.
Long Codes + Short Codes
CityGro supports both shortcodes (85775 for example) and long codes (888-605-4429 for example).
Text forwarding allows you to forward incoming text messages to a cell phone or email of choice and is useful in cases where you need to respond to incoming messages from anywhere you are.
200 Messages per Second
CityGro has optimized sending capacity to allow large networks to send a message to their entire database at 200+ messages per second.
Hate keeping track of important receipts? So do your customers. Offer purchase receipts via text and help make their lives easier.
Insights + Analytics
Optimize your text marketing campaigns with a full suite of dashboard analytics. Analytics are available on both a mass level as well as a campaign level.