Smart business owners recognize that success comes to those who are able to provide a remarkable experience to their customers, and keep them coming back time after time. The majority of customers never return, however, so we sought to find out why.
Many business owners find it hard to make and keep contact with busy customers — and vice versa! Gigi Pip is an online women's hat company that has experienced this frustration. By using TextChat, they've been able to improve customer service, satisfaction and revenue in just a few months. Here's how.