FAQ

We are always looking to help! Feel free to email us at support@citygro.com or call our customer support number at 888-605-4429.

You bet! Our Web Form allows you to capture customer data from your website and have it automatically feed into your CityGro database.

Apple has a great feature called “Guided Access”.  When enabled, guided access allows you to lock your iPad to a specific app.

You can turn on guided access by following the below path:

Settings App > General > Accessibility > Guided Access

Learn more here.

CityGro is a simple to use, but highly advanced marketing software for businesses of all types. The philosophy is to collect customer data using powerful tools. This data then allows businesses to analyze and automate communication with their customers.

This depends on the amount of data you want to capture. When time is sensitive (restaurants, quick serve, etc.), we suggest only asking for necessary information. When only a phone number is asked for a customer can complete the process in 6-8 seconds. If you’d like to collect more information without clogging up your in-store line, send a link in a text so people can fill out more information from their mobile phone.

Text messages allow 160 total characters. If your message has more than 160 characters it will send as two messages. CityGro displays a character counter on each text message, so you are aware of how many characters you have used.

Contact info should be first priority. After that, you have full control to capture additional info as needed. Popular data to collect is birthdays, names, interests, demographics, etc.

The term kiosk can be a fairly broad term. As it pertains to CityGro, the kiosk includes a tablet and enclosure and is used to allow customers to quickly interact with your business. The most common uses are for Loyalty Programs, Digital Signatures, and Lead Capture.