Frequently Asked Questions

or at least answer to questions that should be asked…
Additional questions?
We are always looking to help! Feel free to email us at or call our customer support number at 888-605-4429.
Can I add data I get from my website?
You bet! Our Web Form that allows you to capture customer data from your website, and have it automatically feed into your CityGro database.
How do I lock my iPad app?

Apple has a great feature called “Guided Access”.  When enabled, guided access allows you to lock your iPad to a specific app.

You can turn on guided access by doing the following:

Settings App –> General –> Accessibility –> Guided Access

Learn more here

How does CityGro work?

CityGro is a simple to use, but highly advanced marketing software for businesses of all types. The philosophy is to collect customer data using powerful tools. This data then allows businesses to analyze and automate communication with their customers..

How does the Planet Beach loyalty program work?

Each time a client finishes a checkin on the kiosk they receive 1 loyalty point.  When a client has earned enough loyalty points they can “redeem” an offer.

Here are the two loyalty offers:

  1. 5% OFF Product – 5 points
  2. 10% OFF Product – 10 points


How long does it take for a customer to check-in?

This depends on the amount of data you want to capture. When time is sensitive (restaurants, quick serve, etc.) we suggest only asking for necessary information. When only a phone number is asked for a customer can check-in in 6-8 seconds. If you really want to get tricky, we can send a link in a text so people can fill out more information from their mobile phone!

How long does it take to get set up?
Typically a business that opts for the Professional Setup (Configuration + Custom Design) can get set up in 3-4 business days. Customers who do a Self Setup can typically get started within a few hours.
What forms can be digitally signed?

Here is a list of the forms that can be digitally stored using CityGro.

  • Service & UV Release Information
  • Service & Release Information (Non UV)
  • Member Agreement
  • Freeze Membership Form
  • Request to Cancel Membership Form
  • Personal Spa Profile
What happens when someone checks in on the kiosk?

First off, both Members and Guests should checkin on the kiosk.  Here is an overview of what happens when a client checks in.

1st Check-in

  1. Client Agrees to Liability Agreement
  2. Client updates data for the Personal Spa Profile (Digital Copy is Stored)
  3. Collects data and signs the Service & UV Waiver (Digital Copy is Stored)
  4. Text Message and Email Marketing Opt-In
  5. Receives 1 Loyalty Point

Ongoing Check-ins

  1. Agrees to Liability Agreement
  2. Receives 1 Loyalty Point
What info should I capture?

Contact info is the first priority. After that, you have full control to capture additional info as needed. Popular data would be birthdays, names, interests, demographics, etc.

What is a CityGro Kiosk?

The term kiosk can be a fairly broad term. As it pertains to CityGro, the kiosk includes a tablet and enclosure and is used to allow customers to quickly interact with your business. The most common uses are Loyalty Programs, Digital Signatures, & Lead Capture.

What is the average Return On Investment?
When calculating an ROI it’s important to consider what a customer is worth to your business, and then ask yourself how much revenue would increase if each customer came in one more time per year? One more time per month? One more time per week? CityGro offers the ability to constantly communicate with past customers so they don’t forget about you. Our average business adds 2,000 people to their database each year. This amounts to a $20,000 increase in revenue for every additional $10 dollars spent!
What type of support do you offer?
Helping CityGro customers succeed is the only reason we are in business. Our Account Pro Team offers dedicated support to ensure your questions are answered.
Where can I find the signed forms?

Signed PDF’s for each contact can be found in their user profile.  Here is how you get there:

CityGro Portal–> Contacts –> User Profile Icon –> Documents Tab

Where do I find the kiosk app?

The free “Kiosk for iPad” app can be found in the iPad App Store.  Search for “Kiosk for iPad” or “CityGro” and you will find it.

Once downloaded simply enter your admin email and password to access your account.

Which kiosk flow should I select?

When logging into the kiosk you will be prompted to choose a kiosk flow.  It is important to choose the correct kiosk flow in order for it to display the correct forms.

Here are the two options:

  1. UV and Service Agreement Kiosk Flow
  2. Service Agreement (Non UV) Kiosk Flow

If you have any questions about which one your store should use.  Please contact support at 888-605-4429.

Who has access to my data?
You and you alone. CityGro will never share, sell, or send messages to your contacts.

Important Links

  • New Store Sign Up
  • Kiosk Replacement Request
  • Merchant Portal
  • Customer Portal
  • Knowledge Base


  • Store Manager Training Guide
  • Team Member Talking Points
  • Guest / Customer FAQ’S

Training Videos

Getting Started

  • Log In & Reset Password
  • Update Payment Settings
  • Manage Admins & Reporting
  • Add CTA to Your Facebook Page


 Admin Portal

  • Log In & Reset Password
  • Update Payment Settings
  • Manage Admins & Reporting
  • Add CTA to Your Facebook Page


Trouble Shooting

  • Log In & Reset Password
  • Update Payment Settings
  • Manage Admins & Reporting
  • Add CTA to Your Facebook Page
  • "Since we started using CityGro, we have gotten rid of the cost of punch cards, employees don’t have to insert the phone numbers and emails from business cards we used to collect, and now that we have thousands of people in our network, we don’t have to reach people through third-party advertising. It costs us a couple cents to contact a customer, and even if it takes 10 messages to bring them back, it is extremely profitable."

    Zak Manning
    Zak Manning Owner, Farr's Fresh
  •   "CityGro helps us bring customers back by allowing us to reward and engage our customers on a programmatic basis."

    Patrick Galleher
    Patrick Galleher CEO, sweetFrog

Start typing and press Enter to search