A LOYALTY PROGRAM THAT ACTUALLY BRINGS CUSTOMERS BACK

CityGro combines an easy-to-use loyalty platform with the power of automated messaging to bring customers back 2-3x more!

DON'T JUST REWARD CUSTOMER LOYALTY, DRIVE IT!

Traditional loyalty programs are designed to reward frequent customers but do little to actually bring customers back. CityGro has been designed to not only incentivize customers to come in more often, but to identify customers who aren’t coming in and send them the right incentives to bring them back. 

With an estimated 60%-80% of consumers willing to connect with the businesses they visit, CityGro will give you a direct connection with your customers to ensure they don’t forget about you. It’s automated, it’s customer friendly, and it’s just what you need to take your business to the next level. 

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HOW IT WORKS

  • 1. Build Your Network

    Use CityGro to grow your network. The average location adds 2500+ contacts in the first 12 months

  • 2. Configure Campaigns

    Create initiatives to increase retention, build reviews, incentivize referrals and more

  • 3. Run Your Business

    Do what you do while CityGro runs automatically in the background

  • 4. Watch Your Business Grow

    Regular communication brings customers back 2-3x more often

DIGITAL LOYALTY FEATURES

DIGITAL PUNCH CARDS

The digital punch card allows customers to track points with nothing but their finger and a phone number. Customers love the simplicity and freedom of not having to carry around a card and businesses love the automated marketing capabilities.

FREQUENCY CAMPAIGNS

Frequency campaigns are automated marketing messages designed to bring customers back who haven’t been in for a while. On average, regular offers to not-so-loyal customers can increase their frequency by 2-3x!

EXPIRATION NOTICES

Have you ever saved a coupon and then forgot to use it? Statistics say most coupons get used less than 3% of the time, so it happens to everyone. Get 3-4x the redemptions by triggering a reminder message to customers right before their offer expires.

BIRTHDAY OFFERS

A birthday club provides the perfect incentive to collect useful information such as emails, birthdates, zip codes and even favorite products. Send an instant “click here to join the birthday club” text message to new customers and you’ll have marketing data in no time!

REWARDS + POINTS

Use your loyalty app to bring customers back with point-based rewards, dollar-based rewards, birthday rewards, rewards for liking you on Facebook and more.

CUSTOMER NOTIFICATIONS

Create automated text and email notifications to remind customers about their rewards or trigger special offers to customers who haven’t been in for a while. 

POS INTEGRATION

Optimize the data from your POS system by using it in your marketing campaigns. CityGro integrates into many POS systems to automate retention campaigns based on purchasing behavior.

CUSTOMER REVIEWS

Automate messages asking customers how their experience was. When customers respond positively, automatically direct them to review your business on Google, Yelp, Facebook, etc. 

HIDDEN OFFERS

Gamify the reward experience with hidden offers such as half-way rewards, birthday rewards, offers for special occasions and more.

BOUNCEBACK CAMPAIGNS

Bounceback offers are a popular way to build brand loyalty and help create frequent shopping habits with your customers. CityGro allows you to send an instant “Thank you” to customers as they walk out the door with an offer to come back within X amount of days.

DATA COLLECTION

Data collection is the secret sauce behind loyalty. Customers enter a phone number to track points, which also tells what days they come in, how often and can give insight into favorite products. Collect data on the CityGro App for iPad or use CityGro WebForms to collect data after a customer leaves.

FAST LANE

When timing is an issue, you can have customers complete registration on their phones. You get their info without holding up the line!

EASY-TO-USE iPAD APP

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CONVERT YOUR PAPER PUNCH CARDS TODAY!

The Digital Punch Card on the CityGro iPad app allows your customers to track points and rewards with nothing but a finger and a phone number. In addition, it monitors the behavior of your customers so you know who is coming in and how often. Customers love the simplicity and you’ll love the effects.

Start your 30-day FREE trial today! There has never been a better time to choose CityGro.

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Since we started using CityGro, we have gotten rid of the cost of punch cards, employees don’t have to insert the phone numbers and emails from business cards we used to collect, and now that we have thousands of people in our network, we don’t have to reach people through third-party advertising. It costs us a couple cents to contact a customer, and even if it takes 10 messages to bring them back, it is extremely profitable.”

 

— Zak Manning, Farrs Fresh

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From webforms to text keywords, CityGro’s solutions have helped us integrate digital marketing across our various locations. The CityGro App for iPad is incredibly user-friendly for both our more senior customers and small children. The platform allows us to personalize messages to different types of customers and automate them based on visit frequency.”

 

— Trevor Cannon, FatCats Entertainment

WHY CITYGRO?

Here are four reasons why you should get your “Digital Loyalty” on with CityGro:

DON'T JUST REWARD LOYALTY, DRIVE IT!

Where most loyalty programs are designed to reward loyalty, CityGro is designed to drive it! By combining marketing and engagement tools with loyalty, you can push both loyalists and not-so-frequent customers to come back.

3X MORE CUSTOMER ENGAGAMENT

Engagement within your loyalty program is the key to success. The CityGro App for iPad, combined with automated reminders, help to increase loyalty program engagement by at least 3X.

KEEP THE LINES MOVING FORWARD

By allowing customers to use sign-in for loyalty with nothing but their finger and a phone number, we ensure that they don’t hold up the line. Use the CityGro Mobile Web Forms to collect emails, birthdays, names and more right on the customer’s phone!

INCREDIBLY CUSTOMIZABLE

Every business is unique, and so every loyalty program should be too! From the experience on the CityGro App for iPad to the messages you send, we’ll work with you to customize your loyalty program to your business’ needs.

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