CityGro’s loyalty + marketing platform brings customers back 2-3x more than other loyalty solutions thanks to the ease of use mixed with unparalleled marketing automation. 

We understand decisions are based on value, not price. However, if there is a competing service at a lower price, we simply won’t be beat. 

Your business is unique, it’s what makes you successful. Start with templates based on proven success and modify what works for you. CityGro never shares contacts or data with other businesses. 

It’s the one thing we hear time and time again, “it just works.” 

Effective communication is the secret sauce to customer loyalty. After adding text and email outreach to your loyalty strategy, you’ll wonder how you ever got by without it. 

CityGro tracks customer behavior so you can easily create campaigns for lost customers, loyal customers and everyone in between. 

Though packed with features, from a user’s point of view, CityGro is as simple as a finger and a phone number.

Automations aren’t only built for customers, they help you carry out your marketing strategy and ensure you don’t miss a beat! 

Whereas most loyalty programs are designed to reward loyalty, CityGro is designed to drive it! By combining marketing and engagement tools with loyalty, you can push both loyalists and not-so-frequent customers to come back.

Bring your customers back with a multi-channel approach to increasing customer loyalty. Customers can receive wither texts, emails, or both!

Recover lost customers by creating automatic incentives that are sent out automatically based on a customer’s last visit time. 

It’s no secret that people spend more money on holidays and birthdays, CityGro helps make sure they are spending it with you!

Create visually appealing offers that are easily redeemed on a mobile phone. Mobile offers can be sent via text, email or embedded in any site or social post. 

More than 50% of rewards go unused because customers forget about them. With CityGro Loyalty, customers don’t forget.

Send incentives to your most loyal customers who are most likely to give you referrals. 

Our customer-facing loyalty kiosk helps remind your customers to check-in for loyalty, even when employees forget. 

Not only will CityGro’s digital punch card save you print cost, but customers love the simplicity of not having to carry around cards. 

The only loyalty kiosk that is completely customizable. Change anything from the background images to the pages, fields required and more. See optional kiosk pages

Allowing customers to check in themselves means that your employees can continue the checkout without having to manually input customer loyalty data. 

For most businesses, bringing just a few customers back each month would more than pay for the CityGro Loyalty system. Fortunately for us, we tend to bring back hundreds. Here are a few ways we help you track your ROI. 

Measure the success of your loyalty campaigns with “conversions,” the number of customers who come back within 7 days of receiving a message. 

An estimated 10% of paper loyalty cards are found to be fraudulent. CityGro overcomes this by tracking every action in a secured event log. 

Perfect your loyalty strategy by testing campaigns and comparing them against each other. Build off the campaigns that work and drop the ones that don’t.  

Many businesses report saving more than the monthly cost, all in the cost of print!

CityGro Loyalty comes automatically integrated with other CityGro tools such as messaging and waivers. This simplifies the experience for your customers allowing them to do things like redeem offers on the CityGro kiosk, track loyalty while signing waivers, etc. 

The CityGro API allows you to integrate with third parties like shopping carts, 3rd party CRM’s, point-of-sale systems and more. Once again, the goal is to simplify the experience for your employees and for end users by pushing data to and from the CityGro Loyalty platform.  

CityGro Loyalty supports multiple punch cards for businesses with completely different lines of products. An example might be a cafe/bookstore that wants to reward book purchases separate from coffee. 

Collect additional customer data on your website or from a mobile phone with CityGro forms. Forms are often used to collect more data after customers leave so as not to hold up a line. 

Get alerts right on your desktop when customers check-in for loyalty. This helps speed up the checkout process and allows employees to modify contact info, rewards and loyalty points from the register.

Offline mode allows the CityGro kiosk to collect customer data and points when the internet is not available. Stored data automatically syncs back up when the service is reconnected. 

Allow customers to join your loyalty program from your website or on different social media platforms by adding a link or form where needed. 

The customer portal allows customers to sign in and check loyalty points and any rewards available. It can be linked from your website or sent to customers after they first check-in. 

Increase the use of offers and rewards by 2-3x by sending “last chance” type messages when offers are about to expire. 

Drive reviews by asking customers how their experience was. When customers respond positively, automatically direct them to review your business on Google, Yelp, Facebook, etc. 

Gamify the reward experience with hidden offers such as half-way rewards, birthday rewards, offers for special occasions and more.