Welcome to the Planet Beach Resource Center. We’re excited to be working with you. Here’s an oversimplified list of what CityGro can do for your spa.
- Digitally Collect and Store Agreements
- Text and Email Marketing
- Loyalty Program
Introducing- Text Message Marketing
Great news everyone! Planet Beach locations are now able to send out text messages to their opted in clients. Here is a video on how to send a “One Time Blast” to your clients.
Click the image below to view the tutorial or visit https://youtu.be/_3kyvwlK0PE
- Please note that each text message that gets sent from your account is calculated and billed on the 1st of each month.
FREQUENTLY ASKED QUESTIONS
First off, both Members and Guests should checkin on the kiosk. Here is an overview of what happens when a client checks in.
- Client Agrees to Liability Agreement
- Client updates data for the Personal Spa Profile (Digital Copy is Stored)
- Collects data and signs the Service & UV Waiver (Digital Copy is Stored)
- Text Message and Email Marketing Opt-In
- Receives 1 Loyalty Point
- Agrees to Liability Agreement
- Receives 1 Loyalty Point
The free “Kiosk for iPad” app can be found in the iPad App Store. Search for “Kiosk for iPad” or “CityGro” and you will find it.
Once downloaded simply enter your admin email and password to access your account.
Apple has a great feature called “Guided Access”. When enabled, guided access allows you to lock your iPad to a specific app.
You can turn on guided access by doing the following:
Settings App –> General –> Accessibility –> Guided Access
Learn more here https://support.apple.com/en-us/HT202612
Text messages allow 160 total characters. If your message has more than 160 characters it will send as two messages. CityGro displays a character counter on each text message so you know how many characters you are at.
The term kiosk can be a fairly broad term. As it pertains to CityGro, the kiosk includes a tablet and enclosure and is used to allow customers to quickly interact with your business. The most common uses are Loyalty Programs, Digital Signatures, & Lead Capture.
Here is a list of the forms that can be digitally stored using CityGro.
- Service & UV Release Information
- Service & Release Information (Non UV)
- Member Agreement
- Freeze Membership Form
- Request to Cancel Membership Form
- Personal Spa Profile
Each time a client finishes a checkin on the kiosk they receive 1 loyalty point. When a client has earned enough loyalty points they can “redeem” an offer.
Here are the two loyalty offers:
- 5% OFF Product – 5 points
- 10% OFF Product – 10 points
When logging into the kiosk you will be prompted to choose a kiosk flow. It is important to choose the correct kiosk flow in order for it to display the correct forms.
Here are the two options:
- UV and Service Agreement Kiosk Flow
- Service Agreement (Non UV) Kiosk Flow
If you have any questions about which one your store should use. Please contact support at 888-605-4429.
Signed PDF’s for each contact can be found in their user profile. Here is how you get there:
CityGro Portal–> Contacts –> User Profile Icon –> Documents Tab
(M-F 7:30 AM – 5:30 PM MST)
Emergency Support- 888.605.4429 Ext 3
Billing- 888.605.4429 Ext 4
Phone- 888.605.4429 Ext 2
Service Fee- $65/month
SMS (Text)- $.025/message
Billing Day- 1st of each month
"Since we started using CityGro, we have gotten rid of the cost of punch cards, employees don’t have to insert the phone numbers and emails from business cards we used to collect, and now that we have thousands of people in our network, we don’t have to reach people through third-party advertising. It costs us a couple cents to contact a customer, and even if it takes 10 messages to bring them back, it is extremely profitable."
"CityGro helps us bring customers back by allowing us to reward and engage our customers on a programmatic basis."