sweetFrog Loyalty

Resource Center

Welcome

Welcome to the sweetFrog Resource Center.  We’re excited to be working with you.  Here’s an oversimplified list of what CityGro can do for your stores.

    1. Digitally Collect, Tract, and Store Customers Info
    2. Text and Email Marketing
    3. Loyalty Program

Introducing- Curbside Ordering

We are excited to introduce how you can capture a Curbside order through CityGro’s TextChat feature!  Here is a link for a 3 minute overview video of how this works:

Click the image below to view the tutorial or visit https://www.youtube.com/watch?v=AlzIcuI7IPw

This is designed to help you:

  • Capture a curbside order without any personal interaction or phone call from the customer.
  • Provide a safe convenient way to continue to serve your customers whether or not you are allowed to have customers in your business where you live.
  • Still provide a way where your customers can create their own cup just the way that they like it.

 

This IS NOT or DOES NOT have the ability to:

  • Be a POS system and capture any payment from customers
  • Be a comprehensive menu of everything that you offer for sale

 

Due to the complexity of the system and that CityGro is offering this for FREE through the pandemic, there is a set up fee of $25 for us to customize the ability for you to list the flavors of softserve that you are offering.  You will be required to keep those flavors up to date by logging in and changing them yourself.  This is provided that you are offering all of the recommended packages.

 

If you are looking to offer different packages or toppings than the set items, please reach out to CityGro to see what the custom set up fee will be (avg $75 set up fee).

 

Costs to you

  • 1 time set up fee of $25
  • Cost per text (average of 3 per order)
  • Monthly fee is waived through July 1st, $25/month after July 1st

 

Click here to sign up: ($25 set up fee applies)  https://c-g.co/LY3oCw

 

F.A.Q.’s

  • Can I make orders that are complete disappear?
    Yes! You can close out old conversations so your inbox stays empty and there is no question if the order has been fulfilled. To do so, click on the 3 dots to the right of the name, then click ‘Mark as Complete’ to close out the conversation.
  • Can I have the TextChat app on more than one device and have more than one device open at one time?
    Yes, we do not limit how many devices you can have TextChat logged into at one time.
  • How do I change the flavors if I change a flavor?
    To change the flavors, you need to go into your CityGro account from a desktop computer, then select ‘Contacts’ on the left hand side, then select ‘fields’ just below that.  You will then need to go into each; ‘Cup 1 Flavor – LocationName’ and click on the ‘Advanced Options so you can see the flavors available. Once you finish adjust the flavors, click ‘Save’. Don’t forget to do this to Cup 2 – 5 so they all match!
  • Can I set up another admin that only has access to this and not everything else
    Absolutely! To do this, log in to CityGro from a computer, click on the business name in the bottom right and select ‘Account Settings’. Scroll down the page to the admin section. If you only want them to have access to the TextChat app, be sure to set them as a ‘Limited Admin’ and give them access to the “TextChat” module!
  • Can I download this on an Android or Apple tablet?
    Yes, CityGro’s TextChat app is available in both the GooglePlay and Apple Store.  It is available for both phone and tablet running the latest OS.

FREQUENTLY ASKED QUESTIONS

Additional questions?

We are always looking to help! Feel free to email us at support@citygro.com or call our customer support number at 888-605-4429.

Can I add data I get from my website?

You bet! Our Web Form allows you to capture customer data from your website and have it automatically feed into your CityGro database.

What information should I capture?

Contact info should be first priority. After that, you have full control to capture additional info as needed. Popular data to collect is birthdays, names, interests, demographics, etc.

Support

Phone- 801.441.6350 Ext 1
(M-F 8:00 AM – 5:00 PM MST)

Email- success@citygro.com

Support via Text- 385-300-2122

Billing- 888.605.4429 Ext 4

CityGro Help Center
Schedule an Appointment with a Customer Success Manager
Sign Up For CityGro

Service Fee- $32.50/month

SMS (Text)- $0.015/message
If more than 1.5 mil messages are sent
previous month, cost is $0.01/message

Email- $.005/message

Billing Day- 1st of each month

Important Links

Resources

  • Store Manager Training Guide
  • Team Member Talking Points
  • Guest / Customer FAQ’S

Training Videos

Getting Started

 

Installation

 

Merchant Portal

 

Kiosk Troubleshooting

 

Setting & New Setup

  • "Since we started using CityGro, we have gotten rid of the cost of punch cards, employees don’t have to insert the phone numbers and emails from business cards we used to collect, and now that we have thousands of people in our network, we don’t have to reach people through third-party advertising. It costs us a couple cents to contact a customer, and even if it takes 10 messages to bring them back, it is extremely profitable."

    Zak Manning
    Zak Manning Owner, Farr's Fresh

  •   "CityGro helps us bring customers back by allowing us to reward and engage our customers on a programmatic basis."

    Patrick Galleher
    Patrick Galleher CEO, sweetFrog

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