A “chat” is a back-and-forth exchange between your business and one phone number. Multiple messages are allowed in a single chat; however, if a chat is completed and re-opened OR if a dialogue is resumed after multiple days of inactivity, an additional chat is counted.

At the end of the 14-day free trial, all of the features and configurations of your account will continue to function exactly the same, and you’ll fall into a monthly recurring plan. In this case, you’ll end up in the TextChat Pro500 Plan. Your account will be charged for the monthly rate, and you’ll be off to the races!

If you decide you do not want to continue during your trial, or that you’d prefer a different TextChat plan, reach out to CityGro Support at 866.605.4429 before the end of your trial. Happy to help!

Great question. Obviously, results are going to vary depending on how you’re using TextChat — your industry, your customer base, etc.

What are your goals? Are you looking to develop a closer relationship with your customers? Are you trying to have more, better conversations with website visitors? Would you like an effective way to bring customers back more often? To build a list of marketing contacts that you can own and reach out to directly?

If any of these sound like your goals, most free trial customers report being pleased at the results they saw during their trial. While we can’t build a large, thriving list of loyal customers in two weeks, we’re confident that you’ll be able to see an impressive difference, and take note of features that make your life easier and your conversations with customers better.

And we bet you’ll be surprised at how many of your customers volunteer to receive promotional messages!